Service Excellence

Sumber :

http://www.thestairway.co.uk/images/CultureOfServiceExcellenceR300.jpg

http://www.santara.co.id/images/values-pie.png

http://www.nus.edu.sg/oqm/image/excellence_pyramid.gif

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http://www.performance-equations.co.uk/more_info.asp?current_id=87